PERSONAL PERFORMANCE
Leveraging Your Strengths
Monday, June 23, 2008
9:30 am -12:30 pm
Gain valuable insight into the unique strengths you bring to any work situation – and how to leverage these strengths to further your effectiveness.
You will learn:
- Your top five strengths
- How to develop your strengths and apply them at work
Who should attend:
- Anyone interested in learning how to identify and leverage their strengths
Instructor:
- Paul Hilt, Consultant, Hilt and Associates
Location:
- Vanderbilt Hall, Room 216
Click here to register
Stress Management
Monday, June 23, 2008
12:30 pm -1:30 pm
Stress is a natural and unavoidable part of life. Untamed, it can become the source of physical and emotional distress, opening the door to tension, fatigue, and irritability. Most often perceived as noxious, stress can, with effective management, become a powerful source of energy.
You will learn:
- Healthy ways of coping with stress
- Techniques that will increase your awareness and promote your well being
Who should attend:
- Anyone interested in managing stress more effectively
Instructor:
- Florence de Lavalette, MA, LCSW, Consultant
Location:
- Vanderbilt Hall, Room 204
Click here to register
“MAGIC” Telephone Customer Service
Monday, June 23, 2008
2:00 pm - 5:00 pm
This interactive session is designed to help you meet and exceed customers' expectations by following a simple, yet powerful model to Make A Great Impression on the Customer every time.
You will learn:
- A simple yet powerful model for ensuring that you meet and exceed customer expectations
Who should attend:
- Any employee who provides service via the telephone to internal or external customers of the University.
Instructor:
- Diane Berenbaum, Consultant, Communico
Location:
- Vanderbilt Hall, Room 216
Click here to register
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Using Blackboard
Tuesday, June 24, 2008
2:00 pm – 3:00 pm
Join Members of the ITS Staff for a hands-on orientation to Blackboard, a web-based Learning Management System at NYU used for course management, administrative and student organizations, and information sharing. ITS staff will guide you through “getting started” and the basic functions of Blackboard. We will also allow time for questions about Blackboard and its potential use for you or your organization.
You will learn:
- How to get started using Blackboard
- Basic functionality of Blackboard
- How you might use Blackboard in your school or unit
Who should attend:
- Anyone interested in learning more about using Blackboard
Instructor:
- Kelvin Shivers, Team Leader, Administrative Applications, ITS Client Services
Location:
- 10 Astor Place, 4th Floor Training Room
Note: This program is co-sponsored with ITS Client Services
Click here to register
Agents of Change: An Introduction to Process Re-engineering
Tuesday, June 24, 2008
2:00 pm - 5:00 pm
Process is a fact of life at work and at home. In order to get things done, there are steps we take on tasks large and small. Thankfully, most of us don't really have to think much about it as when it works well, we don't even notice process.
But we all know how frustrating and painful it can be when a process doesn't work. In this fun and engaging seminar, you'll learn the basics of process re-engineering and more importantly, it will give you tools and tips on how you can help serve as an agent of change in your own school or unit. Through an interactive case-study, we will be introduced to concepts such as:
- Chartering a project and creating a project plan
- Mapping workflow
- Identifying stakeholders
- Benchmarking best practices
- Conducting surveys and collecting metrics
- Making short and long range recommendations
Who should attend:
- Anyone interested in learning about how to use Process Reengineering to improve your school or unit
Instructor:
- Jennifer Hei, Director of Operations for NYU's Division of University Development and Alumni Relations
Location:
- Vanderbilt Hall, Room 204
Click here to register
Effective Communication Workshop
Tuesday, June 24, 2008
2:30 pm – 4:00 pm
In the workplace, we are frequently concerned about the clarity and purpose of communication we receive and apprehensive about communication that we must deliver. Surveys indicate that most people spend up to 75 or 80% of their time at work on various communication-related tasks, which are often frustrating. Learning the fundamental principles of communication and how to apply them can lead to greater overall success as a staff member and as a manager.
In this workshop, we’ll introduce communication topics that include:
- Understanding the basics: Task, Audience, Intent, and Message
- Giving and receiving constructive feedback to peers, managers, and subordinates
- Leading and participating in successful meetings
- Communicating with more effective email
- Giving short presentations
Who should attend:
- Anyone interested in improving their communication skills
Instructor:
- Aline Wolff, Clinical Associate Professor of Management Communication, Stern School of Business
Location:
- Vanderbilt Hall, Room 216
Note: This program is co-sponsored by the NYU Women’s Leadership Forum
Click here to register
Ask ITS
Tuesday, June 24, 2008
3:30 pm – 5:00 pm
Focusing on NYUHome, Webspace and MeetingMaker, this session is divided into three hands-on tutorials. In the sessions, you'll walk through some of the core services of NYUHome, filesharing in Webspace, and Managing calendars at NYU using MeetingMaker. All of these are web-based applications, so you can practice what you've learned after the sessions anywhere Internet access is available!
You will learn:
- How to use NYUHome, Webspace, and MeetingMaker
- How to incorporate these tools to improve your effectiveness
Who should attend:
- Anyone interested in learning about how to use these NYU web applications
Instructors:
- Jie Zhang, IT Support Analyst Quality Assurance & Client Relations, ITS Client Services
- Eduardo Deleon, Team Leader, Administrative Applications, ITS Client Services
- Gail McIntyre Team Leader, Service Delivery, ITS Client Services
Location:
- 10 Astor Place, 4th Floor Training Room
Note: This program is co-sponsored with ITS Client Services
Click here to register
Partnering With Your Supervisor for Success
Wednesday, June 25, 2008
9:30 am -12:00 pm
This half-day program is designed to give you the strategies and skills you need to build a productive and positive relationship with your manager.
You will learn:
- To manage the Unwritten Contract
- To deal effectively with differences
- To maintain your professionalism at work
- To have tough conversations successfully
Who should attend:
- Anyone interested in building a productive and positive relationship with their manager
Instructor:
- Jamie Telegadis, Consultant, The Educators Network
Location:
- Vanderbilt Hall, Room 216
Click here to register
Interpersonal Skills
Wednesday, June 25, 2008
1:30 pm – 4:30 pm
In this session you will learn and develop your skills in having conversations that produce results and that leave everyone feeling respected, valued, and understood.
You will learn:
- An effective model for communication that can be used in any setting
- How to have effective interactions with others
Who should attend:
- Anyone interested in improving their interpersonal skills
Instructor:
- Jamie Telegadis, Consultant, The Educators Network
Location:
- Vanderbilt Hall, Room 216
Click here to register
Microsoft Excel: Working with Charts
Wednesday, June 25, 2008
2:00 pm – 5:00 pm
In this hands-on training session, you will learn how to make a visual presentation of your data through Charts in Excel.
You will learn:
- How to create bar, pie, column and other charts
- Techniques for formatting and updating charts
- When to use which type of chart
- How to overlay charts to indicate differing sets of information
Who should attend:
- Anyone interested in improving their ability to work with charts in MS Excel.
Instructor:
- Mary DiPerna, Adjunct Instructor/Lecturer, School of Continuing and Professional Studies
Location:
- 10 Astor Place, 4th Floor Training Room
NOTE: This program is co-sponsored with the School for Continuing & Professional Studies (SCPS)
Click here to register
Practical Ways to Be More Focused, Organized and Productive
Thursday, June 26, 2008
9:30 am - 12:30 pm
Get control over your work and your life!
Your will learn:
- To create and maintain a clutter-free work environment
- To manage paper, files, phone calls, e-mails, and daily tasks with efficiency
- To focus on and complete high priority tasks
- To follow-through and follow-up to meet deadlines
- To better prioritize your day
Who should attend:
- Anyone who wants to find new ways to work more efficiently and manage time more effectively
Instructor:
- Anne Sedler, Consultant, HFD Productivity Associates
Location:
- Vanderbilt Hall, Room 216
Click here to register
Professional Development Week - AMC Book Club
Thursday, June 26, 2008
12:30 pm – 1:30 pm
"Questioning" is a skill rarely taught in school, but doing it well can radically transform attitudes, actions, and results. Join the Administrative Management Council Book Club for lunch and a discussion of the book "Change Your Questions, Change Your Life" by Marilee G. Adams. The book explains how to "be your own coach," outlines the author's QuestionThinking Model, and lists the top 12 questions for change. A copy of the book will be sent to each person who enrolls by June 2nd. Read the book and join us for lunch and discussion!
Discussion Leaders:
- Larry Pender, Manager, Asset Management and Chairperson of the Administrative Management Council
- Beth Morningstar, Office of the Executive Vice President
Location:
- Vanderbilt Hall, Room 204
NOTE: This program is co-sponsored by the Administrative Management Council. Lunch provided by the Administrative Management Council.
Click here to register
Laughter: The Best Medicine
Thursday, June 26, 2008
12:45 pm – 1:45 pm
It's no joke that we could all use a laugh from time to time to help ease the stress of our busy lives. In this amazing program, you will learn how to use laughter as a relaxation technique. Come join us and have a laugh!
Your will learn:
- How to use laughter as a relaxation technique
Who should attend:
- Anyone interested in managing stress using laughter
Instructor:
- Swami Laraaji Nadananda, Consultant
Location:
- Vanderbilt Hall, Room 216
Click here to register
Microsoft Word: Mail Merges & Tables
Thursday, June 26, 2008
2:00 pm - 5:00 pm
In this hands-on workshop, you will learn to send customized letters and emails to multiple people using Word Mail Merge. At this session you will also be introduced to Word tables for creating lists and summaries. You will also learn how to format and create quick totals in the table.
Your will learn:
- How to create and format the basic document for a letter, directory, labels or emails
- How to create a data list to be used with the Mail Merge to send customized documents to each name in the list
- How to connect to other external sources of names such as Outlook, Excel or Access queries
Who should attend:
- Anyone who is interested in using MS Word for Mail Merges
Instructor:
- Mary DiPerna, Adjunct Instructor/ Lecturer for the School of Continuing and Professional Studies
Location:
- 10 Astor Place, 4th Floor Training Room
NOTE: This program is co-sponsored with the School for Continuing & Professional Studies (SCPS)
Click here to register
Networking for Success
Friday, June 27, 2008
9:30 am -11:00 am
In today’s work environment, networking can be an essential ingredient for success. This seminar will provide you with strategies for successful networking at work and beyond.
You will learn:
- Strategies for successful networking
Who should attend:
- Anyone interested in learning and developing networking skills
Instructor:
- Eva Wisnik, Consultant, Wisnik Career Enterprises
Location:
- Vanderbilt Hall, Room 204
NOTE: This program is co-sponsored by the NYU Women’s Leadership Forum
Click here to register
Tools for Quality and Process Improvement
Friday, June 27, 2008
11:30 am -12:30 pm
In this interactive workshop, you will receive an overview of basic Total Quality Management (TQM) principles, and learn and practice with one of the most commonly used tools for improving quality and processes, Value Stream Mapping.
You will learn:
- A brief overview of Total Quality Management principles
- How to use Value Stream Mapping for improving quality and processes
Who should attend:
- Anyone who is interested in improving quality or processes in their school or unit
Instructor:
- Gabriel Eszterhas, Associate Director of Budget and Planning- Revenue, Office of Budget and Financial Planning
Location:
- Vanderbilt Hall, Room 204
Click here to register
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