Monday June 23, 2008

Planning and Managing Change

Monday, June 23, 2008
10:00 am - 12:00 pm

Leading others through change is a critically important skill for managers at NYU. This session helps managers plan and implement changes in a way that builds support and ensures positive results.

You will learn:

• An 8-step change management process
• Techniques for managing change projects successfully
• Methods for communicating change to build buy-in

Who should attend:

• Anyone who leads change efforts at NYU

Instructor:

• Kathryn Zukof, PhD, Director of Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

NOTE: Planning and Managing Change is an elective course in the certificate program: Critical Skills for Emerging Leaders

Click here to register

Leveraging Your Strengths

Monday, June 23, 2008
9:30 am -12:30 pm

Gain valuable insight into the unique strengths you bring to any work situation – and how to leverage these strengths to further your effectiveness.

You will learn:

• Your top five strengths
• How to develop your strengths and apply them at work

Who should attend:

• Anyone interested in learning how to identify and leverage their strengths

Instructor:

• Paul Hilt, Consultant, Hilt and Associates

Location:

• Vanderbilt Hall, Room 216

Click here to register

Stress Management

Monday, June 23, 2008
12:30 pm -1:30 pm

Stress is a natural and unavoidable part of life. Untamed, it can become the source of physical and emotional distress, opening the door to tension, fatigue, and irritability. Most often perceived as noxious, stress can, with effective management, become a powerful source of energy.

You will learn:

• Healthy ways of coping with stress
• Techniques that will increase your awareness and promote your well being

Who should attend:

• Anyone interested in managing stress more effectively

Instructor:

• Florence de Lavalette, MA, LCSW, Consultant

Location:

• Vanderbilt Hall, Room 204

Click here to register

Delegating for Development

Monday, June 23, 2008
12:45 pm – 1:45 pm

Successful leaders know that delegation can have short- and long-term benefits for both them and their staff. When used successfully, delegation can reduce some of the tasks that demand a manager's attention while allowing their employees to develop valuable skills.

You will learn:

• Steps you can take to begin delegating effectively

Who should attend:

• Supervisors/managers who are interested in developing their delegation skills

Instructor:

• Sharon Chavez, Manager – Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 216

Click here to register

Managers as Leaders

Monday, June 23, 2008
2:00 pm - 5:00 pm

Understand your role as a leader. Learn and practice critical skills to improve your leadership versatility and effectiveness.

You will learn:

• The qualities that are at the very core of effective leadership
• The roles and responsibilities of leaders
• How to provide coaching and feedback
• How to become a more versatile leader using different styles

Who should attend:

• New supervisors/managers or those looking to improve their skills. NOTE: This program is limited to NYU administrators.

Instructor:

• Eric Loffswold, Manager – Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

Managers as Leaders is part of the core curriculum for the certificate program: Critical Skills for Emerging Leaders

Click here to register

“MAGIC” Telephone Customer Service

Monday, June 23, 2008
2:00 pm - 5:00 pm

This interactive session is designed to help you meet and exceed customers' expectations by following a simple, yet powerful model to Make A Great Impression on the Customer every time.

You will learn:

• A simple yet powerful model for ensuring that you meet and exceed customer expectations

Who should attend:

• Any employee who provides service via the telephone to internal or external customers of the University.

Instructor:

• Diane Berenbaum, Consultant, Communico

Location:

• Vanderbilt Hall, Room 216

Click here to register

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TUESDAY JUNE 24, 2008

Practical Ways to Be More Focused, Organized and Productive

Tuesday, June 24, 2008
9:30 am - 12:30 pm

Get control over your work and your life!

Your will learn:

• To create and maintain a clutter-free work environment
• To manage paper, files, phone calls, e-mails, and daily tasks with efficiency
• To focus on and complete high priority tasks
• To follow-through and follow-up to meet deadlines
• To better prioritize your day

Who should attend:

• Anyone who wants to find new ways to work more efficiently and manage time more effectively

Instructor:

• Anne Sedler, Consultant, HFD Productivity Associates

Location:

• Vanderbilt Hall, Room 216

Click here to register

All About Travel and Other Business Expenses

Tuesday, June 24, 2008
9:30 am – 11:30 am

Learn what the University deems as business travel and business expenses in general, then learn the various mechanisms and requirements for getting them paid. (Preference will be given to new employees who are likely to incur or will process business expenses for themselves or their units.)

You will learn:

• What kinds of expenses qualify for business or travel
• How to get travel and business expenses paid

Who should attend:

• Anyone who processes business expenses for themselves or their school/unit

Instructor:

• Margaret Saunders, Director of Accounts Payable

Location:

• 10 Astor Place, 4th Floor Training Room

Note: This program is co-sponsored with the Controller’s Division

Click here to register

How Universities Work

Tuesday, June 24, 2008
9:30 am -12:30 pm

Universities differ in many ways from other types of organizations, and NYU differs in some ways from other universities. In this presentation and discussion, two leading faculty members from NYU's Steinhardt School who have extensive senior management experience will provide an overview of NYU's unique history and culture, followed by an outline of typical university patterns of organization and governance. There will be time for questions and discussion.

You will learn:

• An overview of the cultural history of NYU and how our history contributes to NYU's unique strengths and challenges
• Concepts of university leadership and governance
• Academic affairs and the role of faculty
• The basics of academic funding
• Contemporary issues facing higher education

Who should attend:

• Administrators and staff who want to learn more about the field of higher education
• Anyone new to working in a university setting - regardless of whether you joined NYU six months ago, six years ago, or even longer!

Presenters:

• Ann Marcus, Director of The Steinhardt Institute of Higher Education Policy and former Dean, The Steinhardt School and NYU Vice President 1980-89. Former Dean LaGuardia Community College.
• Joan Malczewski, Visiting Assistant Professor of History and Social Studies and former Assistant Dean, Steinhardt School. Former Assistant Dean Teachers College, Columbia University.

Location:

• D’Agostino Hall – Lipton Hall

Click here to register

How to Purchase Goods and Pay for Them

Tuesday, June 24, 2008
12:00 pm – 1:30 pm

This course will walk you through the policies and procedures for purchasing goods and paying for them. It is designed especially for employees who process or manage procurement and payments to vendors for their units.

You will learn:

• Policies and procedures for purchasing and paying for goods

Who should attend:

• Anyone who processes or manages procurement and payments to vendors for their school/unit

Instructor:

• Margaret Saunders, Director of Accounts Payable

Location:

• 10 Astor Place, 4th Floor Training Room

Note: This program is co-sponsored with Purchasing Services

Click here to register

Green NYU

Tuesday, June 24, 2008
12:30 pm – 1:45 pm

After nearly two years since its launch, NYU's Sustainability Initiative is continuing to pick up steam. Find out about the projects and policies that have begun to change our collective relationship with the environment, and learn more about what you can do to make NYU a greener place to live, work and learn!

You will learn:

• The latest information regarding NYU’s Sustainability Initiative
• About projects that have started making NYU more Green

Who should attend:

• Anyone interested in learning more about NYU’s efforts to become more environmentally responsible.

Instructors:

• Cecil Scheib, Director of Energy and Sustainability
• Jeremy Friedman, Project Administrator, NYU Sustainability Task Force

Location:

• Vanderbilt Hall, Room 204

Click here to register

Abu Dhabi Update

Tuesday, June 24, 2008
12:45 pm – 1:45 pm

In the Fall of 2010, NYU will open a regional campus in Abu Dhabi. Over time, the campus will reach a size of over 2000 students, selected according to the same high standards governing admission to NYU. Meet with some of the NYUAD leadership team to learn more about NYU's goals for the Abu Dhabi campus and how the campus will operate.

You will learn:

• What makes the Abu Dhabi campus unique
• How the Abu Dhabi campus will operate

Who should attend:

• Anyone interested in learning more about the new campus in Abu Dhabi.

Instructors:

• Abu Dhabi Leadership Team

Location:

• Vanderbilt Hall, Room 216

Click here to register

Using Blackboard

Tuesday, June 24, 2008
2:00 pm – 3:00 pm

Join Members of the ITS Staff for a hands-on orientation to Blackboard, a web-based Learning Management System at NYU used for course management, administrative and student organizations, and information sharing. ITS staff will guide you through “getting started” and the basic functions of Blackboard. We will also allow time for questions about Blackboard and its potential use for you or your organization.

You will learn:

• How to get started using Blackboard
• Basic functionality of Blackboard
• How you might use Blackboard in your school or unit

Who should attend:

• Anyone interested in learning more about using Blackboard

Instructor:

• Kelvin Shivers, Team Leader, Administrative Applications, ITS Client Services

Location:

• 10 Astor Place, 4th Floor Training Room

Note: This program is co-sponsored with ITS Client Services

Click here to register

Agents of Change: An Introduction to Process Re-engineering

Tuesday, June 24, 2008
2:00 pm - 5:00 pm

Process is a fact of life at work and at home. In order to get things done, there are steps we take on tasks large and small. Thankfully, most of us don't really have to think much about it as when it works well, we don't even notice process.

But we all know how frustrating and painful it can be when a process doesn't work. In this fun and engaging seminar, you'll learn the basics of process re-engineering and more importantly, it will give you tools and tips on how you can help serve as an agent of change in your own school or unit. Through an interactive case-study, we will be introduced to concepts such as:

• Chartering a project and creating a project plan
• Mapping workflow
• Identifying stakeholders
• Benchmarking best practices
• Conducting surveys and collecting metrics
• Making short and long range recommendations

Who should attend:

• Anyone interested in learning about how to use Process Reengineering to improve your school or unit

Instructor:

• Jennifer Hei, Director of Operations for NYU's Division of University Development and Alumni Relations

Location:

• Vanderbilt Hall, Room 204

Click here to register

Effective Communication Workshop

Tuesday, June 24, 2008
2:30 pm – 4:00 pm

In the workplace, we are frequently concerned about the clarity and purpose of communication we receive and apprehensive about communication that we must deliver. Surveys indicate that most people spend up to 75 or 80% of their time at work on various communication-related tasks, which are often frustrating. Learning the fundamental principles of communication and how to apply them can lead to greater overall success as a staff member and as a manager.

In this workshop, we’ll introduce communication topics that include:

• Understanding the basics: Task, Audience, Intent, and Message
• Giving and receiving constructive feedback to peers, managers, and subordinates
• Leading and participating in successful meetings
• Communicating with more effective email
• Giving short presentations

Who should attend:

• Anyone interested in improving their communication skills

Instructor:

• Aline Wolff, Clinical Associate Professor of Management Communication, Stern School of Business

Location:

• Vanderbilt Hall, Room 216

Note: This program is co-sponsored by the NYU Women’s Leadership Forum

Click here to register

Ask ITS

Tuesday, June 24, 2008
3:30 pm – 5:00 pm

Focusing on NYUHome, Webspace and MeetingMaker, this session is divided into three hands-on tutorials. In the sessions, you'll walk through some of the core services of NYUHome, filesharing in Webspace, and Managing calendars at NYU using MeetingMaker. All of these are web-based applications, so you can practice what you've learned after the sessions anywhere Internet access is available!

You will learn:

• How to use NYUHome, Webspace, and MeetingMaker
• How to incorporate these tools to improve your effectiveness

Who should attend:

• Anyone interested in learning about how to use these NYU web applications

Instructors:

• Jie Zhang, IT Support Analyst Quality Assurance & Client Relations, ITS Client Services
• Eduardo Deleon, Team Leader, Administrative Applications, ITS Client Services
• Gail McIntyre Team Leader, Service Delivery, ITS Client Services

Location:

• 10 Astor Place, 4th Floor Training Room

Note: This program is co-sponsored with ITS Client Services

Click here to register

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Wednesday, June 25, 2008

Partnering With Your Supervisor for Success

Wednesday, June 25, 2008
9:30 am -12:00 pm

This half-day program is designed to give you the strategies and skills you need to build a productive and positive relationship with your manager.

You will learn:

• To manage the Unwritten Contract
• To deal effectively with differences
• To maintain your professionalism at work
• To have tough conversations successfully

Who should attend:

• Anyone interested in building a productive and positive relationship with their manager

Instructor:

• Jamie Telegadis, Consultant, The Educators Network

Location:

• Vanderbilt Hall, Room 216

Click here to register

Managing Communication Successfully

Wednesday, June 25, 2008
9:30 am - 12:00 pm

Effective communication is the foundation of leadership. A strong leader must be able to deliver messages clearly and understand the messages that they receive. In this workshop, you will receive the tools to strengthen your communication skills.

You will learn:

• To deliver verbal messages more effectively to everyone
• To understand the different communication styles one may use
• To reduce misunderstanding by using active listening
• To recognize the "real" messages someone may be sending you
• To eliminate communication challenges that result from communicating via email and phone

Who should attend:

• New supervisors/managers or those looking to improve their skills. NOTE: This program is limited to NYU administrators.

Instructor:

• Sharon Chavez, Manager – Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

Managing Communication Successfully is part of the core curriculum for the certificate program: Critical Skills for Emerging Leaders

Click here to register

Luncheon with John Sexton

Wednesday, June 25, 2008
12:00 – 1:00 pm

Join us for lunch with President John Sexton. Registration is required and seats are limited.

Location:

• Vanderbilt Hall, Greenberg Lounge

Click here to register

Interpersonal Skills

Wednesday, June 25, 2008
1:30 pm – 4:30 pm

In this session you will learn and develop your skills in having conversations that produce results and that leave everyone feeling respected, valued, and understood.

You will learn:

• An effective model for communication that can be used in any setting
• How to have effective interactions with others

Who should attend:

• Anyone interested in improving their interpersonal skills

Instructor:

• Jamie Telegadis, Consultant, The Educators Network

Location:

• Vanderbilt Hall, Room 216

Click here to register

High Performance Leadership

Wednesday, June 25, 2008
2:00 pm - 3:30 pm

A recent study examining 150,000 employees in more than 200 organizations around the world found that managers’ actions can improve or destroy employee performance by up to 40%. In this presentation you will have an opportunity to review the key findings from this research and discuss its application to your role as a manager at NYU.

You will learn:

• What the research shows about managerial actions that support and undermine employee performance
• Key behaviors to emphasize in your role as a manager and key behaviors to avoid

Who should attend:

• Anyone who supervises or manages employees at NYU

Instructor:

• Kathryn Zukof, PhD, Director of Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

NOTE: High Performance Leadership is an elective course in the certificate program: Critical Skills for Emerging Leaders

Click here to register

Microsoft Excel: Working with Charts

Wednesday, June 25, 2008
2:00 pm – 5:00 pm

In this hands-on training session, you will learn how to make a visual presentation of your data through Charts in Excel.

You will learn:

• How to create bar, pie, column and other charts
• Techniques for formatting and updating charts
• When to use which type of chart
• How to overlay charts to indicate differing sets of information

Who should attend:

• Anyone interested in improving their ability to work with charts in MS Excel.

Instructor:

• Mary DiPerna, Adjunct Instructor/Lecturer, School of Continuing and Professional Studies

Location:

• 10 Astor Place, 4th Floor Training Room

NOTE: This program is co-sponsored with the School for Continuing & Professional Studies (SCPS)

Click here to register

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Thursday, June 26, 2008

Practical Ways to Be More Focused, Organized and Productive

Thursday, June 26, 2008
9:30 am - 12:30 pm

Get control over your work and your life!

Your will learn:

• To create and maintain a clutter-free work environment
• To manage paper, files, phone calls, e-mails, and daily tasks with efficiency
• To focus on and complete high priority tasks
• To follow-through and follow-up to meet deadlines
• To better prioritize your day

Who should attend:

• Anyone who wants to find new ways to work more efficiently and manage time more effectively

Instructor:

• Anne Sedler, Consultant, HFD Productivity Associates

Location:

• Vanderbilt Hall, Room 216

Click here to register

Managing Performance

Thursday, June 26, 2008
9:30 am -12:30 pm

Learn and practice techniques that will help you to manage performance easily and effectively.

Your will learn:

• Your role in the Performance Management process
• How to create SMART goals and document performance
• How to provide feedback and coaching
• Best practices for writing feedback and the steps for having an effective performance discussion

Who should attend:

• New supervisors/managers or those looking to improve their skills

Instructor:

• Eric Loffswold, Manager – Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

NOTE: Managing Performance is part of the core curriculum for the certificate program: Critical Skills for Emerging Leaders

Click here to register

Professional Development Week - AMC Book Club

Thursday, June 26, 2008
12:45 pm – 1:45 pm

"Questioning" is a skill rarely taught in school, but doing it well can radically transform attitudes, actions, and results. Join the Administrative Management Council Book Club for lunch and a discussion of the book "Change Your Questions, Change Your Life" by Marilee G. Adams. The book explains how to "be your own coach," outlines the author's QuestionThinking Model, and lists the top 12 questions for change. A copy of the book will be sent to each person who enrolls by June 2nd. Read the book and join us for lunch and discussion!

Discussion Leaders:

• Larry Pender, Manager, Asset Management and Chairperson of the Administrative Management Council
• Beth Morningstar, Office of the Executive Vice President

Location:

• Vanderbilt Hall, Room 204

NOTE: This program is co-sponsored by the Administrative Management Council. Lunch provided by the Administrative Management Council.

Click here to register

Laughter: The Best Medicine

Thursday, June 26, 2008
12:45 pm – 1:45 pm

It's no joke that we could all use a laugh from time to time to help ease the stress of our busy lives. In this amazing program, you will learn how to use laughter as a relaxation technique. Come join us and have a laugh!

Your will learn:

• How to use laughter as a relaxation technique

Who should attend:

• Anyone interested in managing stress using laughter

Instructor:

• Swami Laraaji Nadananda, Consultant

Location:

• Vanderbilt Hall, Room 216

Click here to register

Managing Leadership Challenges

Thursday, June 26, 2008
2:00 pm - 5:00 pm

All leaders must deal with the challenge of creating and maintaining a strong work group that can achieve its goals. This course will look at the characteristics of the successful work group, the barriers that may hinder the group's success and how to motivate your employees so that they continue to demonstrate success.

Your will learn:

• To identify the characteristics that must be present in any high performance environment
• To use the 5 conflict styles more effectively
• To implement actions to deal with difficult employees
• To use four steps to maintain a motivating environment

Who should attend:

• New supervisors/managers or those looking to improve their skills. NOTE: This program is limited to NYU administrators.

Instructor:

• Sharon Chavez, Manager – Learning and Organizational Development, NYU

Location:

• Vanderbilt Hall, Room 204

NOTE: Managing Leadership Challenges is part of the core curriculum for the certificate program: Critical Skills for Emerging Leaders

Click here to register

Microsoft Word: Mail Merges & Tables

Thursday, June 26, 2008
2:00 pm - 5:00 pm

In this hands-on workshop, you will learn to send customized letters and emails to multiple people using Word Mail Merge. At this session you will also be introduced to Word tables for creating lists and summaries. You will also learn how to format and create quick totals in the table.

Your will learn:

• How to create and format the basic document for a letter, directory, labels or emails
• How to create a data list to be used with the Mail Merge to send customized documents to each name in the list
• How to connect to other external sources of names such as Outlook, Excel or Access queries

Who should attend:

• Anyone who is interested in using MS Word for Mail Merges

Instructor:

• Mary DiPerna, Adjunct Instructor/ Lecturer for the School of Continuing and Professional Studies

Location:

• 10 Astor Place, 4th Floor Training Room

NOTE: This program is co-sponsored with the School for Continuing & Professional Studies (SCPS)

Click here to register

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Friday, June 27, 2008

Networking for Success

Friday, June 27, 2008
9:30 am -11:00 am

In today’s work environment, networking can be an essential ingredient for success. This seminar will provide you with strategies for successful networking at work and beyond.

You will learn:

• Strategies for successful networking

Who should attend:

• Anyone interested in learning and developing networking skills

Instructor:

• Eva Wisnik, Consultant, Wisnik Career Enterprises

Location:

• Vanderbilt Hall, Room 204

NOTE: This program is co-sponsored by the NYU Women’s Leadership Forum

Click here to register

Managing Employees at NYU

Friday, June 27, 2008
9:30 am - 12:30 pm

This course will give you the skills to manage your employees through their professional life-cycle while at NYU. By learning about employment laws, NYU policies, NYU practices and processes you will leave this class with confidence in your abilities as a Supervisor.

You will learn:

• To strengthen your knowledge and understanding of key employment laws
• To increase your understanding of NYU policies and collective bargaining agreements
• To handle complex and difficult employee situations

Who should attend:

• New supervisors/managers or any manager looking to refresh their skills in these areas. NOTE: This program is limited to NYU administrators.

Instructors:

• Jennifer Goldman, Employee Relations Manager, NYU
• Amy Wright-Parra, Employee Relations Manager, NYU

Location:

• Vanderbilt Hall, Room 216

NOTE: Managing Employees at NYU is a core course in the certificate program: Critical Skills for Emerging Leaders

Click here to register

NYU Information Fair

Friday, June 27, 2008
10:00 am - 2:00 pm

Just drop in! No registration necessary for the Information Fair!

Location:

• Vanderbilt Hall, Greenberg Lounge

Tools for Quality and Process Improvement

Friday, June 27, 2008
11:30 am -12:30 pm

In this interactive workshop, you will receive an overview of basic Total Quality Management (TQM) principles, and learn and practice with one of the most commonly used tools for improving quality and processes, Value Stream Mapping.

You will learn:

• A brief overview of Total Quality Management principles
• How to use Value Stream Mapping for improving quality and processes

Who should attend:

• Anyone who is interested in improving quality or processes in their school or unit

Instructor:

• Gabriel Eszterhas, Associate Director of Budget and Planning- Revenue, Office of Budget and Financial Planning

Location:

• Vanderbilt Hall, Room 204

Click here to register

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