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Residential Life Coordinator

About NYU

Founded in 1831, New York University is the largest private university in the United States composed of 14 schools, colleges, and divisions. NYU operates branch campuses and research programs in other parts of the United States and abroad. NYU’s Office of Global Programs administers the University’s study away opportunities through the management of Global academic and research centers in thirteen cities. Each center is comprised of a full-time administrative staff, local faculty, and NYU controlled facilities that allow students to experience the best of scholarship and culture in the host city. The NYU Berlin campus is located in Prenzlauer Berg, within the complex of the Kulturbrauerei. NYU Berlin enrolls about 90 American and other international students of diverse academic background every semester and offers courses in German language and literature, art and architecture, sociology, politics, studio art, history, environmental studies, and in other fields.

Position summary

The position of Residential Life Coordinator (RLC) is a full-time, live-in position within NYUB’s student housing in Berlin, Kreuzberg. The RLC will spend the majority of his/her work hours in the housing facilities. He/she will also attend events and staff meetings at the NYU Berlin Academic Center in the Kulturbrauerei in Prenzlauer Berg.

The RLC provides a high-profile staff presence in NYUB’s student housing by training and supervising two Resident Assistants, monitoring students’ well-being, and ensuring that the building is functioning properly. A primary role of the RLC is to encourage a sense of community among students and to enhance the student life environment by serving as a source of expertise on German culture and society. A high level of service is required for this position.

Main Responsibilities

Emergency and Crisis Management
• Provide periodic 24/7 emergency phone coverage, shared with other staff.
• Respond to crisis situations as necessary.
• Common emergency situations may include: accompanying a student to the doctor or a hospital, mediating student conflict, intervening in case of excessive alcohol consumption or drug use, loss or theft of student belongings, etc.

Housing and Student Life
• Act as a role model and first point of contact for students, providing logistical guidance and emotional support as students adjust to a new cultural environment.
• Administer and implement housing policies and procedures. Ensure that appropriate sanctions are carried out in a timely manner and keep records.
• Communicate with NYU Berlin staff regarding housing issues and concerns about student well-being.
• Report, track and follow up on maintenance issues with the Facility Manager, the cleaning staff, and the Student Life Staff.
• Participate in planning, promoting, implementing and evaluating the overall residence hall program.
• Assist with the promotion and administration of extra-curricular activities (e.g., volunteering opportunities, clubs and sports events) to create a sense of community among students.
• Some informal counselling responsibilities (e.g., looking out for isolated students and encourage participation; support for students going through severe cultural adjustment or homesickness).
• Participate in weekly consultations with NYU Berlin Wellness Counsellor.

• Submit a weekly report to NYU Berlin staff to update on happenings at the student housing.
• Attend staff meetings and organize regular ´office hours´ for students.
• Coordinate student check-in and check-out, room changes, including assessing damage charges and processing paperwork in a timely manner. Support and participate in Student Life and Academic Life activities and events.
• Other duties as requested by NYU Berlin administrative staff commensurate with the nature and level of this position.

Qualifications of our ideal Candidate

• Existing one-year work permit for Germany and university degree. B.A. required; M.A. in Education, Counselling, Cultural Studies, or related fields preferred.
• Previous experience living or studying abroad (preferably in the U.S.).
• An understanding of student development issues in post-secondary education and study abroad challenges (preferably experience in study abroad, international exchange, student services, or residential education).
• Excellent knowledge of German culture.
• Strong ability to prioritize, multi-task and perform well under pressure.
• Ability to work independently and in a team.
• IT and Social Media proficiency, preferable also website maintenance skills.

NYU Berlin offers

• An exciting opportunity to be an integral part of a dynamic and growing program of the largest university study abroad provider in the United States.
• Extensive training and experience in the area or student services and familiarization with the rigorous procedural standards mandated within the U.S. and EU context.
• Competitive salary, benefits and free housing and amenities in Berlin Kreuzberg.
• A one-year contract with the possibility of extension.
• The possibility of advancement.

Application Details

To apply, please submit a resume, cover letter, and three references no later than November 1, 2014 to: Linn Friedrichs ( and Carolyn Marten (

Starting Date: December 1, 2014, preferred
Salary: Commensurate with experience
Location: The Student Residence of NYU Berlin in Berlin Kreuzberg
Application Deadline: November 1, 2014

Please note that any applications or documents sent via conventional mail will not be viewed and cannot be returned. We thank all applicants, however only candidates under consideration will be contacted for an interview.
The NYU Berlin is an equal opportunities employer.

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