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Help and FAQs

  1. I received an error message while I was making my gift. What’s wrong?
    Please clear your browser’s history or cache and then refresh the page. This usually solves the problem. If you are still receiveing an error message, you can make your gift via mail or on the phone using the information below.
  2. I have reached the Payment Information step of the form, but it appears to be blank. What do I do?
    Please clear your browser’s history or cache and then refresh the page. This usually solves the problem. If you are still unable to see the Payment Information step, you can make your gift via mail or on the phone using the information below.
  3. Who can I contact for help with the online giving form?
    Please contact webgiftsupport@nyu.edu for questions or help with the online giving form.
  4. When will I receive my gift receipt?
    Due to high gift volume, please expect to see your electronic receipt between 4-7 business days.
  5. How is my contribution being used?
    Collectively, gifts of every amount have a tremendous impact on NYU and NYU students. Please click here to learn more!
  6. How else can I make a gift?
    You can make a gift in two additional ways:
    1. Mail – Please send your gift to
      New York University Office of Gift Administration PO Box 2251
      New York, NY 10116-2251
    2. Phone – Please call 1-800-698-4144
      Monday-Friday between 9:00 AM and 5:00 PM EST.
      NYU accepts MasterCard, Visa, Discover, and American Express payments over the telephone.

More questions about your gift? Please call 1-800-698-4144 or email gift.administration@nyu.edu.

Need help with the online giving form? Please call 1-800-698-4144 or email webgiftsupport@nyu.edu.

Give Now
Ruta Ziukaite

“New York University is truly the school of my dreams, and thanks to your scholarship, I was able to attend this prestigious university. I would personally like to thank you for giving me this once-in-a-lifetime opportunity.”

— Ruta Ziukaite (CAS ’14)


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