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For questions about access:

Contact your supervisor or Approval Path Administrator for questions related to access to AP Workflow or to a particular approval path.

For technical help:

For browser support and other technical issues, contact the IT Service Desk at 212-998-3333 or email

For help navigating and understanding AP Workflow:

Contact AP Customer Service at Also see AP Workflow's online help from the AP Workflow menu, and from within the AP Workflow channel on the NYU Workflow Administrative Services portal.

For training:

Online and instructor led training for AP Workflow is available through NYUiLearn. Log in to NYUiLearn on the Work tab in NYUHome. Once you have logged in, visit the Course Catalog to register for courses.
FIN 003: All About AP Workflow (online)
FIN 004: All About AP Workflow (instructor led)

For help on reimbursement and cash advance processes, including relevant policies:

Issues Contact
Approval and Authorization
Direct Deposit Program
Documentation Requirements
Missing or Lost Receipts
Record Retention Requirements
Reimbursable Expenses
Reimbursement Process
Accounts Payable Customer Service
Controller's Division
726 Broadway, 2nd Floor
New York, NY 10003
Tel: 212-998-2990
Fax: 212-995-4586
Cash Advances and Reimbursement of Expenses Charged to Sponsored Programs

Sponsored Programs Accounting
Tel: 212-998-2889
Office of Sponsored Programs
Tel: 212-998-2121