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IT'S TOO HOT, WHO SHOULD I CALL?
Call or email FCM Client Services Center
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SOMETHING'S DRIPPING ON MY DESK, WHAT SHOULD I DO?
Call or email FCM Client Services Center. Try to move paper and other things that may get water damage away from the drip area. If you have a container to catch the water, please place it to contain the drops until help arrives.
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HOW DO I GET SOME SHELVES?
Call or email the FCM Client Services Center. Charges may apply.
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CAN SOMEONE STOP THE LIGHT IN MY OFFICE FROM BLINKING?
Call or email the FCM Client Services Center with a work request.
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CAN'T SOMEBODY DO SOMETHING ABOUT THAT SMELL?
Call or email the FCM Client Services Center with a work request.
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HOW WILL THIS NEW SYSTEM CHANGE THE WAY I REPORT PROBLEMS?
You will be contacting the FCM Client Services Center via phone, fax, email or the web.
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WHO PROCESSES MY ONLINE REQUEST?
FCM Client Services Center.
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WILL I BE ABLE TO CHECK ON THE STATUS OF MY REQUESTS?
You will receive periodic updates regarding the steps that have been taken to complete the work request. You can also contact the FCM Client Services Center via phone, fax and email to request a status update.
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WHAT TYPES OF REQUESTS WILL I BE ABLE TO SUBMIT?
All maintenance and custodial requests may be submitted to FCM Client Services Center. If you have any questions, please feel free to contact the FCM Client Services Center for assistance.
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WHO DO WE CALL IF WE ARE EXPERIENCING DELAYS IN SERVICE?
FCM Client Services Center.
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WHO WILL MY COMPLAINTS / QUESTIONS BE DIRECTED TO?
FCM Client Services Center.
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WHAT NUMBER SHOULD I CALL DURING THE CLIENT SERVICES CENTER'S NON-WORK HOURS?
You can call 81001 and your call will be forwarded to the off hours supervisor number 53344. Please note that only Emergency, life safety requests will be responded to during off hours.
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WILL I RECEIVE SOME KIND OF REPLY AS TO WHEN MY COMPLAINT IS SCHEDULED TO BE RESOLVED, IF AT ALL?
Yes, from the FCM Client Services Center.
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WHO SHOULD I CALL IF I HAVE A PROBLEM WITH MY HEAT?
FCM Client Services Center.
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CAN I CONTACT THE FCM CLIENT SERVICES CENTER BY MEANS OTHER THAN PHONE?
Yes, you can fax, email or visit the FCM web site and submit a work request form.
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WILL CALLING THE CLIENT SERVICES CENTER CHANGE THE PEOPLE WHO WORK ON MY REQUEST?
No.
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I USED TO JUST CALL MY BUILDING MANAGER. WILL CALLING THE CLIENT SERVICES CENTER INCREASE THE AMOUNT OF TIME IT TAKES TO FIX MY PROBLEM?
No, and it may even speed up the response.
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WHAT IF I NEED AN ESTIMATE FOR THE WORK I WANT DONE, DO I STILL CALL THE CLIENT SERVICES CENTER?
Yes, please call the Client Services Center and they will start the process with you.
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WHO SHOULD I CALL IF I HAVE TO MOVE?
FCM Client Services Center. You can also put in a moving request using the online moving services form and the FCM Client Services Center will follow up.
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WHO SHOULD I CALL IF THE BATHROOM HAS A LEAKY FAUCET?
FCM Client Services Center.
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WHAT KINDS OF REQUESTS DOES THE FCM CLIENT SERVICES CENTER COVER?
All maintenance and custodial requests should be submitted to the FCM Client Services Center. If you have any questions, please feel free to contact the FCM Client Services Center for assistance.
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WHO SHOULD I CALL IF I HAVE A SPECIAL REQUEST?
FCM Client Services Center.
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WHAT TYPES OF SERVICE REQUESTS ARE NOT CHARGED?
Please contact the FCM Client Services Center for assistance.
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WHO IS THE PERSON IN YOUR DEPARTMENT RESPONSIBLE FOR APPROVING CHARGEABLE SERVICE REQUESTS?
Please contact the FCM Client Services Center for assistance.
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WHO IS THE PERSON IN YOUR DEPARTMENT RESPONSIBLE FOR APPROVING KEY REQUESTS (BOTH INDIVIDUAL OFFICE AND MASTER KEYS)?
Please contact the FCM Client Services Center for assistance.
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WHERE CAN YOU PUT IN A KEY REQUEST?
You can a key request using the online key request form and the FCM Client Services Center will follow up.
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