> Introduction
> Types of Surveys
>
Contact Information
> Introduction
Beginning in January 2007, Facilities & Construction Management began conducting a series of electronic surveys designed to provide client feedback on our services. Surveys measure specific services, such as construction project management and facilities service request fulfillment, as well as measure the general quality of academic and residential facility environments.
- General quality survey for academic and residential environments will be conducted twice in 2007 to establish initial performance benchmark and evaluate effectiveness of immediate corrective action plans; will be conducted annually thereafter.
- All FCM management employees have specific performance objectives related to client service and quality survey results.
The Survey Process workflow is as follows:
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Types of Surveys
- CONSTRUCTION PROJECTS
> Purpose of the Survey
Measure client satisfaction with project management process and individual project manager performance.
> Distribution of the Survey
Key clients upon completion of construction projects
> Implementation Date
January 2007
> Survey Results
Results for 2009
Results for 2008
Results for 2007
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- FACILITIES SERVICE REQUESTS
> Purpose of the Survey
Measure client satisfaction with work quality and timeliness of requested services.
> Distribution of the Survey
Service requestor upon completion of work request.
> Implementation Date
September 2007
> Survey Results
Coming Soon
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- ACADEMIC & RESIDENTIAL ENVIRONMENTS
> Purpose of the Survey
Measure client satisfaction with general quality of environment and overall department performance.
> Distribution of the Survey
Random distribution throughout the University; conducted annually.
> Implementation Date
February 2007
> Survey Results
Results
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Contact
- Alison Leary, Facilities & Construction Management
(212) 998-4217
al126@nyu.edu
- Meenakshi Baker, Facilities Technology & Support Services
(212) 992-9906
mb484@nyu.edu
