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Remote Instruction Support

students at iMacs

In the event that you need to teach a class session from off campus, the University provides a variety of services to connect you with your students and to enable you to share class resources. Note: You should consult with your department chair about the reasons and best practices for teaching remotely.

This site offers a list of services, resources, and approaches that you may wish to use to support your remote instruction efforts. The chart below provides an overview of the technologies that can be used to augment or replace classroom activities in the event that remote instruction becomes necessary.

Some of the tools listed are appropriate for use in synchronous (“real-time”) instruction, while others support asynchronous instruction. While both types of remote instruction are possible, given the technological requirements of tools for synchronous instruction, in the event of an emergency asynchronous approaches are often preferable. For further information on asynchronous vs. synchronous approaches to remote teaching, please see below.

Please know that the University stands ready to provide faculty with support for using these tools. For information about how to access this support, please see the “Support” notice on the right-hand side of this page. (If you are interested in learning more about University-level support for instructional technology, please visit Instructional Technology Support.)  

TASKTOOLS
Lecturing (asynchronous, pre-recording lectures)
Lecturing (synchronous)
Leading discussions (asynchronous)
Leading discussions (synchronous)
Providing course content to your students
Distributing group updates/communicating with your class
Holding virtual office hours
Submitting papers
Quizzes

Since the best learning doesn’t happen when anyone is under stress, it is good practice for faculty to learn how to use and practice using the technology ahead of the need.  

Support


Online

Search NYU ServiceLink for tutorials, service descriptions, and other support information.

By Phone

Call the IT Service Desk to speak with someone about your IT support needs. Available 24x7 at 212-998-3333.

By Email

IT Service Desk: AskITS@nyu.edu

In-Person

For in-person IT support in New York, visit the IT Service Desk at 10 Astor Place, and/or the Digital Studio in Bobst Library, 70 Washington Square South.

Alerts

NYU Information Alerts are available at www.nyu.edu/info.alert and via NYUHome; service maintenance and outages are detailed on the IT Service Status page.

Asynchronous Instruction

Should you wish to conduct your classes asynchronously, please keep the following suggestions in mind:

  • Take into account that you and your students may be connecting from varying types of Internet connections.

 

  • Asynchronous instruction (like pre-recording lectures) may work best for short periods of time when you cannot be in the classroom, unless the students are already accustomed to working with synchronous online tools.

 

Synchronous Instruction

 Should you wish to conduct a synchronous (live) class remotely, please keep the following suggestions in mind:

  • Keep in mind that the Internet may not behave as usual at the time of need, in this case, synchronous learning may be harder to accomplish than asynchronous. It is advisable to have asynchronous materials prepared in advance (see below).

 

  • In the event that remote instruction becomes necessary, NYU IT will strive to keep all production services up and running, especially those related to communication & instruction, keep computing labs open if possible, and continue to provide 24x7 IT Service Desk support.

 

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