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About Carebridge

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How Carebridge Works

Your benefit provides up to four face-to-face or telephonic EAP consultations per issue with a professional behavioral health clinician skilled in your area of concern. The program is available to benefits eligible employees of NYU as well as their spouses, domestic partners, and children. You or a family member can call Carebridge Life Resources toll-free at 1-800-437-0911, 24 hours a day, 7 days a week, 365 days a year.

Skilled professional counselors answer every call and are available to...

  • Listen to your concerns
  • Help identify the source of the problem
  • Work with you to bring about solutions through short-term counseling, and if necessary,
  • Help with a referral for continued or specialized care. Counselors will find providers who participate in your medical plan's provider network if continued specialized care is needed.

Cost of Coverage

The Carebridge Life Resources program is provided by New York University at no cost to you. However, sometimes longer term counseling is needed, in which case, Carebridge will help you find a provider who participates in your health plan's network. Your plan's coverage provisions and out of pocket costs will then apply.

Confidential Services

All Carebridge services are confidential to the extent permitted by law. No names are identified or reported to anyone without your written authorization. No one at NYU will know that you or your family member called or met with a counselor unless you choose to tell someone.

Counselor Certification

Most Carebridge providers have 15 - 20 years of clinical experience.

Carebridge Providers adhere to stringent industry qualifications:

  • Masters Degree directly relating to consultative work
  • Minimum of 5 years of direct clinical practice
  • State Licensure or Certification at the highest level in areas in which the provider practices
  • Documentation of the fulfillment of eligibility criteria and a signed affidavit as to personal history, currency, and ethics in practice
  • Passage of Board Certification exam administered within his/her counseling discipline

Carebridge Online

When you first visit the Carebridge website, you will need to enter the secure NYU member access code, then proceed to register and create your own user name and password to use on subsequent visits.

You will be offered a Preferences page where you can indicate your interests. This way you can find the topics of interest to you easily when you return to the site. You can also subscribe to web newsletters and e-mail alerts.

Spend some time browsing the topics and databases of information to see all of the valuable resources that the site provides. You may go back to Preferences on the top of the screen at any time to reset your interests or change your password.

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