Uphold superior ethical standards by promoting accountability, fairness, honor, transparency, and trust.
Interact with all persons openly, equally, and fairly with dignity and with consideration for individual differences. Recognize multiple valid perspectives. Assume positive intent. Commit to honest self-evaluation. Communicate with transparency and empathy.
Serve internal and external customers accurately, competently, efficiently, and in a timely manner. Anticipate needs. Seek to provide complete solutions that extend beyond the customer’s stated request. Communicate with transparency and empathy.
Challenge the status quo. Collectively and as individuals seek to innovate, learn, and improve our services, processes, practices, and knowledge. Assess and evaluate our progress. Take informed risks.
Collaborate and communicate. Respect, recognize, and leverage the knowledge and strengths of others. Operate and communicate with an enterprise-wide view, regardless of functional reporting relationships. Understand, anticipate, respond to, and support the professional and personal needs of our stakeholders. Promote community and collegiality.