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Rich Text

The Rich Text component is one of the most frequently used components. It allows CMS Authors to create, edit, and delete basic text with additional rich text features such as links, subheadings, and bulleted lists.

When to use it?

The text component is the primary tool to input text into your pages. You should use it whenever you have text of any kind that you wish to put in.

Where to use it?

The text component can go in any column container in any position on the CMS driven page. Be sure to keep your text specific to the page topic and mix it with images and other content.

How to use it?

  1. Navigate to and open the desired page.
  2. Add a component.
  3. Double click the component icon.
  4. You'll be presented with a text container can choose different styles and use functions.
  5. Type in your content.
    Note: While typing, pressing the Return key will produce a carriage return and add space below a paragraph. Holding the Shift + Return key will only give you a line break.
  6. Style your content as desired.
  7. Click the OK button to finish and see the added text within the page.
  8. Click the magnifying glass icon in the Sidekick to open the page in Preview mode to ensure that all additions are as expected from the site viewer's perspective.

Available Text Formats

B: bold (Ctrl + B), make the selected text boldface

I: italic (Ctrl + I), make the selected text italic

U: underline (Ctrl + U), underline the selected text

Hyperlink: create or modify a hyperlink

Anchor: add or edit an anchor

  • Bullet List: start a bullet list
  1. Numbered List: start a numbered list

Indent: indents the current paragraph or list items

Outdent: outdents the current paragraph or list items

Paragraph: standard text style

Heading 2: largest heading

Heading 3: large heading

Heading 4: medium heading

Heading 5: small heading

Blockquote: pulls selected content into blockquote
Component Tutorial: Rich Text Editor


Helpful Tips 

  • Avoid nesting lists
  • Use subheadings to improve content organization and page readability
  • Use block quotes for quotes four lines of text or more

Using Anchors

Anchors are links that allow the reader to jump to other sections of the same page. These types of links are useful to help readers navigate text heavy or pages with multiple sections easily, without having to scroll much.

An Anchor has two parts - the "anchor" (the part that the reader clicks) and the destination (where they land after clicking on the link).

To set up an anchor:

  1. Add the Rich Text component to your page.
  2. Double click the component icon.
  3. Highlight the text that you would like to make into the anchor.
  4. Click on the Anchor icon.
  5. Enter a unique name for the anchor.
  6. Click OK to save.

You have designated the anchor. Now you will need to set up the lnik. Usually this link will live at the top of a page so it can jump down to the anchor point you set up in steps 1-5.

  1. Add the Rich Text component to your page.
  2. Double click the component icon.
  3. Highlight the text where you would like to create the link.
  4. Click on the Hyperlink icon.
  5. Enter the name of the anchor preceded by a hashtag (e.g. #anchor).
  6. Click OK to save.

Component Tutorial: Creating an anchor

To create anchor links within a page, first select and highlight the text for the anchor then click on the anchor icon and enter a descriptive name for the anchor. Click OK to save.


Component Tutorial: Linking to an anchor

After defining the anchor, then select the text for the link to the anchor. Click on the hyperlink icon and enter the name of the name of the anchor proceeded by a hashtag (e.g. #anchor). Click OK to save the link.

Special Characters

You may wish to insert a special character into your text. For example, a copyright symbol (©) or a foreign currency symbol (£). These characters may be produced by either clicking on the "special characters" button (shaped like a blue star) in the Rich Text Editor menu or using a combination of keys on your keyboard.

  1. Use the Special Characters button
    Type the word and highlight the letter in the word that needs to be replaced with a special character. Alternatively, click the special characters button and select the character you wish to replace.
  2. Use a keyboard shortcut
    The keyboard combination will vary depending on your operating system.

     Hold down the Option (and sometimes the Shift) key and a letter or number key.

     Hold down the Alt key and use the right-hand side numeric keypad (with the Number Lock on) to type a 3 to 4-digit number.


Component Tutorial: Special characters button in the Rich Text Editor

To insert a special character, highlight the appropriate letter and click the Special Characters button.


Component Tutorial: Inserting special characters

Select the desired special character from the symbol dialog box that pops up. Once the selection is made, the dialog box will automatically close and insert the special character into the Rich Text Editor.

Component Tutorials

Still need help?

To report an issue with using components, please contact the IT Service Desk:

Copy and Paste Text

To copy and paste pre-formatted content from a Microsoft Word document, Apple/Macintosh product, website, or any other source:

  1. Click the "Paste as text" button (clipboard symbol with a T) in the upper left corner of the rich text editor.
  2. Hit Command-V or Control V to paste the pre-formatted content into clipboard.
  3. Click OK.

This will strip away any formatting, leaving your copy free of garbled text and symbols. Failure to do this can lock up the component and it will not be editable. In this case, contact the IT Service Desk to open up a ticket.

Linking Text

To link to webpages or to email addresses, you will need include the appropriate protocol:


CMS page: Navigate to page using the magnifying glass

Non-CMS page: Type in the URL (e.g.

Secure non-CMS page: Type in the URL starting with https:// (

Email address: Add "mailto:" before the email address (e.g.

Rich Text Known Bugs


Nested Lists: When an ordered list (using numbers to enumerate the list items, e.g. "1., 2., 3.") is nested inside an unordered list (using simple bullet points to define list items)—or vice versa (nesting an unordered list inside an ordered list), the nested list items are incorrectly formatted and don't nest properly.

Note: This occurs when the author switches a list's formatting style before indenting.


It is only possible to nest a numbered list within a bulleted list. To do so, indent the text then switch list formatting styles.

Updated December 2015

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