Some of the most common issues users have with the CMS can be resolved with the following troubleshooting techniques. If you're experiencing issues with specific components, please refer to our list of known issues.
If you have your Firefox browser set to disable all pop-ups then dialogue windows needed to interact with the CMS authoring environment will not be able to appear on your screen. Follow these steps to disable your pop-up blocker in Firefox.
Sometimes the solutions listed above aren't enough to overcome issues you may be having with your browser. In these situations, try refreshing Firefox.
Our authoring environment utilizes Adobe Flash, so make sure you're using the latest version so you don't experience any issues when creating and updating your content. It also doesn't hurt to check any other plugins your browser may utilize for other programs or sites.
If you're experiencing an issue other users have had in the past, try resolving it with the steps listed below before reaching out to the IT Service Desk for support. For component related troubleshooting, check our list of known issues.