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Troubleshooting

Need help? 

Should you have a question that is not answered within this section, please contact ITS Client Services:

Note: Make sure to identify yourself as an author on the "Web Content Management System".

The CMS isn't working as it should! 

What should I do?

Check your Browser: Are you using a supported Browser?

Empty Your Cache: Try logging out, emptying your cache, restarting your browser (Firefox), and logging back in to the CMS. 

Experiencing something odd?

Activation Issues

If you don’t see an item you expect to see on your activated page:

Refresh: press the software’s Refresh button, or the browser’s button
Parent-Child: don’t forget in some views you select a parent to see a child
Be patient: some processes take a moment, don’t keep clicking
Start over: log out, restart the browser and start over

People not seeing your content?

Activate, activate, activate: don’t forget you must activate your changes every time you are ready for the world to see!

Odd Behavior

Have phantom objects following your cursor?

Escape: press the ESC key on your keyboard
Refresh: refresh your browser window

Stumped by Design?

Don’t be afraid of trying things:

Try something different: reorder your content to make the presentation interesting, or use a new component you haven’t already
Create versions: use versioning to manually save drafts and restore your favorite edition of the page
Activate: activate the version you like best

 

2_column_faqs

Known Bugs

  • Issue: A table with more than 2 columns in a 1-column width space will break the page layout [common]

    Workaround: Put 3+ column tables in larger content spaces
  • Issue: Wonky page layout when adding a column control within a column control [common]
  • Workaround: Choose a different template and do not nest column controls

  • Issue: A component may be added to the wrong column when user double-clicks the “Drag...here” box and adds [occasionally]
  • Workaround: Add components from Sidekick

  • Issue: Don’t see an expected component in the Sidekick [rare]
  • Workaround: Right-click the “Drag...here” box to see what is actually available
  • Issue: When entering Edit mode, page contents do not display. Author sees a blank screen.
  • Workaround:  In the Sidekick, click on the icon for Preview mode (the magnifying glass), then quickly click on the arrow at the top of the collapsed Sidekick to re-enter Edit mode.  This should refresh the page contents

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