Should you have a question that is not answered within this section, please contact ITS Client Services:
- E-mail: askITS@nyu.edu
- Help Desk: 212.998.3333
Note: Make sure to identify yourself as an author on the "Web Content Management System".
The CMS isn't working as it should!
What should I do?
Check your Browser: Are you using a supported Browser?
Empty Your Cache: Try logging out, emptying your cache, restarting your browser (Firefox), and logging back in to the CMS.
Experiencing something odd?
If you don’t see an item you expect to see on your activated page:
Refresh: press the software’s Refresh button, or the browser’s button
Parent-Child: don’t forget in some views you select a parent to see a child
Be patient: some processes take a moment, don’t keep clicking
Start over: log out, restart the browser and start over
People not seeing your content?
Activate, activate, activate: don’t forget you must activate your changes every time you are ready for the world to see!
Have phantom objects following your cursor?
Escape: press the ESC key on your keyboard
Refresh: refresh your browser window
Stumped by Design?
Don’t be afraid of trying things:
Try something different: reorder your content to make the presentation interesting, or use a new component you haven’t already
Create versions: use versioning to manually save drafts and restore your favorite edition of the page
Activate: activate the version you like best