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Some of the most common issues users have with the CMS can be solved by doing the following troubleshooting techniques.

General Tips

Verify Your Browser

Before contacting the IT Service Desk, always check your browser first. Currently, Mozilla Firefox is the only supported browser for content creation in the CMS.

Clear Your Browser Cache

  1. Log out of the CMS
  2. Go to History in dropdown menu
  3. Select "Clear Recent History..."
  4. Check "Cache" from details
    1. Make sure time range is set to Everything
  5. Click Clear Now
  6. Quit Firefox
  7. Reopen Firefox
  8. Log in to the CMS

Screenshots for Clearing Your Browser Cache

Clearing your cache in Firefox

Click on "History" in your Firefox menu and then click on "Clear Recent History"

Clearing your cache in Firefox

Clear the cache and then quit Firefox


When I Try to Log in I Only See a White Page and Nothing Loads

  • This will occur if you are off of the NYU Network, you will need to follow these instructions to access the CMS through VPN.

Content Does Not Appear Correctly in the CMS

  • Refresh the page within the CMS, and then refresh the browser.
  • Some processes take a while to display properly, so be patient and do not over-click.
  • Is the content in a show/hide display? You may have to click a plus icon to see everything.

Content Does Not Appear on the Live Website

  • Remember to activate the page. Nothing will appear online until you publish it, by Activating.

Phantom Objects Following Your Cursor

  • Refresh your browser window.


Supported Browser

Currently, the only supported browser for using the CMS is Mozilla Firefox.

For optimal viewing of the CMS interface, use a screen resolution of 1024 x 768 or higher and the most recent version of Firefox. If your system does not allow for 1024 x 768 resolution, 800 x 600 will still allow you to to view the full width of the page.


Make sure to disable "Pop-up Blockers" while working within the CMS Authoring Environment.


Get More Help

If you have a question that is not answered here, contact IT Service Desk and identify yourself as a user of the Web Content Management System.



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