Accessing the Payment Gateway Application
Once your merchant account has been configured, the Payment Gateway portal allows you to manage your forms in order to accept ePayments.
- Email firstname.lastname@example.org to request access or if you experience issues accessing Payment Gateway
Creating Additional Payment Pages
An unlimited number of payment pages may be configured for a single merchant ID. Each payment page will need to have a corresponding web form in the Payment Gateway.
- Go to Creating & Testing Pages to find out more about Web Forms and Payment Pages
Processing Refunds, Credits and Voids
Should you need to process a Refund, Credit, or Void please submit an e-mail request to email@example.com with the following information:
LAST NAME, FIRST NAME (The Last Name and the First Name of the person charged on the original transaction).
AMOUNT (The Amount charged in the original transaction).
CHARGE DATE (The Charge Date of the original transaction).
AMOUNT TO BE REFUNDED (The Amount to be Refunded - whether partial or whole).
MERCHANT ID (The Merchant IDs are selected on each new form. For example, nyu_udar, nyu_stern, nyu_scps, etc.)
Once the refund has been processed, the ePayments team will send a confirmation email with an attachment as back-up for filing purposes.