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Existing NYU Merchants

Accessing the Payment Gateway Application

Once your merchant account has been configured, the Payment Gateway portal allows you to manage your forms in order to accept ePayments.

Creating Additional Payment Pages

An unlimited number of payment pages may be configured for a single merchant ID. Each payment page will need to have a corresponding web form in the Payment Gateway. 

Processing Refunds, Credits and Voids

Should you need to process a Refund, Credit, or Void please submit an e-mail request to with the following information:

LAST NAME, FIRST NAME (The Last Name and the First Name of the person charged on the original transaction).

AMOUNT (The Amount charged in the original transaction).

CHARGE DATE (The Charge Date of the original transaction).

AMOUNT TO BE REFUNDED (The Amount to be Refunded - whether partial or whole).

MERCHANT ID (The Merchant IDs are selected on each new form. For example, nyu_udar, nyu_stern, nyu_scps, etc.)

Once the refund has been processed, the ePayments team will send a confirmation email with an attachment as back-up for filing purposes.

Payment Gateway

Access needs to be enabled before you can log into the administrative portal. 

Log into Payment Gateway

Web Payment Form

A secure donation form exists on the Office for University Development and Alumni Relations (UDAR) web page that allows for online contributions to be designated to a specific school or department.

This page could be linked to in order to add gift-giving ability to NYU web pages without a new web form. 

View the UDAR web form

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