What is the DSG?
The Decision Support Group (DSG) will be the support center for all UDW+/OBIEE financial reporting questions. If you are using the UDW+ and OBIEE environment, and you need assistance, you should call the DSG.
The purpose of the DSG is to:
The support process is:
Tier 1: Includes 3 DSG analysts and 1 Senior DSG analyst located in WSQ; 1 DSG analyst located in Abu Dhabi; and 1 DSG Director located in WSQ.
Tier 1 will be your contact for support. They are knowledgeable in OBIEE; UDW+ data structures; NYU business processes; financial reporting and financial operations.
Tier 2: Comprised of Data Stewards and Data Custodians. The Stewards are subject matter experts for each of the financial operational areas of the university. The custodians are technical experts for the actual financial systems. Tier 1 will involve Tier 2 in issue resolution only after Tier 1 has fully investigated the issue.
Tier 3: Made up of Data Trustees. The trustees will assist with incidents or requests that require a policy or process change.