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Patient FAQs

1. How do I become a patient at the College of Dentistry?

Our main entrance is located at the corner of 24th Street and First Avenue. Our patient registration area is located on the main floor of the lobby. To schedule an appointment, please call (212) 998-9872. Appointments for new patients are available Monday through Friday.

2. What is the cost of treatment at The College of Dentistry?

NYUCD is licensed by the state of New York to accept most Medicaid HMO insurance programs. For a complete list of programs, please see Plans Accepted.

For all treatment that is provided in the dental school, there will be associated fees. After you have received a treatment plan, the fees will be discussed and you will be able to make comfortable financial arrangements. You will generally find that our fees are lower than those of a private practice.

If you have dental insurance:
We welcome patients with insurance coverage. We do not, however, have the resources to file and manage claims with insurance companies. Patients are therefore responsible to file their own claims. To assist you in obtaining reimbursement from your insurance company, the College of Dentistry's staff will provide all the necessary information, including x-rays and a description of services, to include/attach to your insurance claim form.

Most dental plans will reimburse you up to an annual maximum of $1,000 to $1,500. Because our fees are generally about one half of the average fees in the New York City area, your benefit dollar will go much further at the NYU College of Dentistry.

All patients are responsible for payment for their dental treatment directly to NYUCD. The insurance company will send you the reimbursement.

NYUCD can help you make payment arrangements for your dental treatment. We have a variety of payment options available. The Clinic Manager in your Group Practice will discuss all of this with you in detail after the student doctor has determined your treatment needs.

3. What happens at the first appointment?

After registering you as a patient, we will perform any necessary X rays and a complete examination.

4. How long is the first appointment?

Your initial visit must be scheduled. It will last approximately two hours and will include registration and appropriate x-rays. A second two-hour visit will be required to complete a comprehensive oral examination and inform you of our findings and diagnosis, at which time we can discuss various treatment options.

5. When are appointments available and how long are they?

Appointments are held in two-hour blocks and are available Monday through Thursday at 8:30 am, 10:45 am, 2:00 pm and 6:00 pm and on Fridays at 8:30 am, 10:45 am and 2pm.

6. Who provides my treatment?

NYUCD trains future dentists, therefore the person providing your treatment will be a dental student who has advanced to the patient- treatment phase of their training. All care is closely supervised by expert faculty to ensure you are getting the best care possible.

NYUCD also trains general dentists to become specialists, and depending on the complexities of your condition, it is possible that these specialists may contribute to your care. The specialists in training also work under the direct supervision of expert faculty specialists.

7. What documents are required at the initial visit?

Please note that photo identification is required to enter the College of Dentistry.

Photo identification: (if any of these identification sources do not include the patient's current address, a second form of identification is required which includes the current address (example: a utility bill).

• Driver's License
• Non-driver's ID (issued by the Dept. of Motor Vehicles)
• Medicaid card with photo
• School or employer ID
• Passport

• Medicaid card without photo
• Insurance card
• Credit card
• Utility or rent bill
• Library card.