Short Bio

Roger Kropf, Ph.D.

Roger Kropf is a Professor in the Health Policy and Management Program at New York University's Robert F. Wagner Graduate School of Public Service, where he teaches courses on healthcare management information systems and non-profit management.

Dr. Kropf is also a Visiting Professor since 1997 in the Executive MBA Program in Health Administration, offered by the Network for Healthcare Management, an educational collective consisting of fourteen universities across the U.S., including the University of Colorado at Denver. He teaches a course in Management Information Systems for managers from across the U.S. and Canada though on-campus sessions and computer conferencing.

His most recent book is Roger Kropf and Guy Scalzi, Making Information Technology Work: Maximizing the Benefits for Health Care Organizations, published by Health Forum/AHA Press in 2007. It's a book for senior executives, managers and clinicians that covers the “before, during and after” stages of a health care information technology (IT) project and provides guidance on how projects can be successfully managed. Making Information Technology Work shows readers how to assess IT project value before approval, monitor whether projects are on-time and on-budget, and measure performance after implementation.

He received his doctorate from the Maxwell School at Syracuse University. His doctoral dissertation, Information Systems in Health Maintenance Organizations: A Study of Data Collection and Analysis in Community Group-Practice HMOs, explored how HMOs collected and used information for decision making.

One of his principal interests is in helping health-care professionals to use strategic planning and management information systems to achieve their organizations' goals and objectives. This is the major subject of his book, Strategic Analysis for Hospital Management, written with James Greenberg, Ph.D. and published by Aspen Systems in 1984.

Dr. Kropf has conducted research on how computer and telecommunications systems can be used in innovative ways in the strategic management of health-care services, and in improving patient and physician satisfaction. It is the subject of his book Service Excellence in Health Care through the Use of Computers, published by the American College of Health-Care Executives in 1990.

His book, After E-Mail: New Internet Tools That Can Save Time and Improve Your Performance (New York: YBK Publishers, 2001) is aimed at the individual trying to decide what comes next in using communication tools on the Internet. It is also aimed at managers and organizations with specific business objectives requiring intense levels of communication and collaboration.

His published articles have appeared in a wide range of journals, including the Journal of Healthcare Information Management, Hospital and Health Services Administration, Medical Care, Health Services Research, and Social Science and Medicine.

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