Function
Files, also known as Files 2.0, (https://files.nyu.edu) provides individuals and departments with secure, web-based file storage, as well as sophisticated capabilities for accessing and sharing files among individuals and members of a group, including individuals outside the NYU community. Users of this service may activate their accounts for "public sharing", which allows them to host public webpages. This service is intended to eventually replace the Files service, which has historically been available through NYUHome and used to publish to homepages.nyu.edu.
Access
All full- and part-time faculty, staff, and students will have access to Files, and alumni will retain the access they had prior to graduating. Those who do not receive automatic access to Files, such as affiliates, can have their supervisors request access for them by using AskITS.
To access Files, go to https://files.nyu.edu and log in with your NYU NetID and password. Additionally, Files can be accessed via the Files tab or channel in NYUHome.
Files Help for Clients
Online help is available within the Files website: https://files.nyu.edu/ or by searching AskITS (http://AskITS.nyu.edu).
Email Help: AskITS@nyu.edu
Telephone Help: 212-998-3333 (Client Services Center; Monday-Friday, 8am-midnight, and Saturday-Sunday, noon-midnight)
Additional Help
If the problem goes beyond our assistance, please send tickets to eServices-Apps, CTI (Applications | Files 2.0 | ANY).
<< Back to search results