Performance issues reported January 23, 2009 are now resolved. People logging into Blackboard should no longer encounter an 'Internal Server Error' message, intermittent difficulty connecting, and/or system slowness.
SolutionThe ITS Blackboard team has resolved the 'Internal Server' and other performance issues reported earlier.
Blackboard should be performing well for all clients at this time.
Should you experience any of these difficulties, however, please do the following:
Should you experience any of these difficulties, however, please do the following:
- Quit your browser and attempt to log-in again. (ITS will update this knowledge base item with additional workaround solutions as they become available.)
- Complete a Help Request ticket at http://www.nyu.edu/its/askits/contactus/ to help us diagnose and fix this problem.
Please choose 'System Errors' in the type-of-help-required drop-down list and provide as much of the following information as possible:- Whether this was an error or system slowness. If an error message was encountered, please try to include as much of the text of the error message as possible.
- Whether the words 'log-in' or 'newclasses' appeared in the address bar of the browser. The address bar is the place in which a web page address or URL is typed in order to visit a site and is generally located at the top of the browser window.
- The time the error occured.
- Whether it was experienced from an on-campus or off-campus location.
- The browser type (Internet Explorer, Firefox, Safari) and operating system (Windows XP, Vista, Mac OS X.
- What you were attempting to do when the error or slowness occured. If you were attempting to upload a file, please indicate the size of the file being uploaded.
ITS appreciates your patience and your cooperation as we work to restore optimal performance to the system.
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