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    What information will I be able to obtain in CashNet?

    • Students will still have access to previous bills if necessary but will no longer to be able to make payment onto their student account.  All information regarding your student account will be available in eSuite.

    What is Electronic Suite (eSuite)?

    • eSuite is a web portal that provides students and their invited parents/authorized users with the following on-line services:
      • View the student’s electronic bill
      • View recent account activity in real-time
      • Make an electronic check payment
      • Enroll for the direct deposit of refunds (effective April 16, 2014)
      • Enroll in the Deferred Payment Plan

    How do I access my eSuite account?

    • Log onto NYU Home with your net ID and password
    • Click the Academics tab
    • Click Albert login
    • Click View Bursar Account

    How often are electronic bills generated?

    • Electronic bills are generated monthly for students with an account balance

    If the bill is incorrect, should I wait for an updated bill?

    • Students can verify their Amount Due in real-time, by logging onto the NYU Electronic Suite (eSuite) via the Albert Student Center and view account activity.

    I added a class. When do I receive my updated bill?

    • If you recently registered for additional courses, the account charges may not be reflected on your Electronic bill. It will be reflected in your next Electronic bill, if you have an outstanding balance.

    How will I know when my bill is available?

    • Each time a bill is generated, an email will be sent to your official NYU email address.

    How can my parent or guardian have access to my billing account?
    Students can grant access to family members (such as parents) access to their billing statement.

    • Once students are logged onto the eSuite website, they can access the My Account tab then click on the Authorized Users link.
    • Enter the parent’s  email addresses
    • Each parent will then receive two email notifications with instructions on how to set up his/her individual eSuite account-with a login name and password
    • After enrolling, parents will also be notified each time a new billing statement is available.

    If parents want to make an electronic check payment, do they have to be invited (by the student) to create a new eSuite account?

    • Yes, to make an e-check payment, parents must be invited by the student, to create an eSuite account.

    How can I get a record of charges and payment activity on my account?
    Students and parents can view real-time account activity through the eSuite:

    • View Account Activity
    • Select the semester from the drop down list

    Payments
    What methods of payment are accepted?

    I want to pay my tuition, where do I mail a check?

    • New York University
      General P.O. Box 30826
      New York, NY 10087-0826

    Who do I make the check payable to?

    • If you are paying by personal check, the check must be payable to New York University in U.S. currency and be drawn on a bank in the U.S. Please write your student ID number on your check. Postdated checks will not be accepted.

    What happens if my check is returned?

    • If a check is returned, the student will be charged a $20.00 returned check fee and a $25.00 late payment fee. Students will also be prevented from using paper/electronic personal checks in the future.

    Can I pay by credit/debit card in person or online for tuition, fees and housing?

    • Credit Cards are not accepted as a method of paying charges on your student bill.

    What can be paid with a credit card?

    • Purchases at the NYU Bookstores
    • Non-Credit tuition payments for the School of Continuing and Professional Studies (SCPS)
    • Donations to the University
    • Tickets or other payments for University events
    • Locker fees at Coles and Palladium

    How do I initiate an international wire transfer?

    • Instructions on how to initiate a wire transfer:
    • http://www.nyu.edu./bursar/wires
    • Click on “Steps to make a student payment”
    • Follow the steps on making your wire transfer

    I initiated the wire transfer, how long does it take for the money to post to my student account?

    • Wire transfers take approximately 2-3 business days after the bank initiates the transfer to Western Union Business Solutions.  Students should monitor their eSuite account for

    Can I use an international bank account to pay my tuition and fees on eSuite?

    • Payments can only be made from checking accounts with U.S. financial institutions. Note that this is not your debit card number; it is your routing and account number that should be verified with your bank. You cannot use savings accounts, international accounts, money market accounts, e-trade accounts, corporate checks, credit cards, home equity, traveler's checks, etc.

    What are the payment deadline dates?


    Students

    Summer

    Fall

    Undergraduate

    May 14, 2014

    August 5, 2014

    Law School

    May 14, 2014

    August 5, 2014

    Dental School

    May 14, 2014

    August 5, 2014

    Graduate

    May 14, 2014

    September 16, 2014

    I registered for my courses after the tuition due date, do I need to make payment immediately?

    • Students who initially register for the semester after the payment deadline have six business days to make payment or may be subject to de-enrollment.

    What happens if I cannot make payment in full by the due date?

    • You will not be officially registered until you arefinancially cleared. You will be financially cleared, if the amount due on your account is received by the payment deadline. If you are not financially cleared by the semester's payment deadline, you may risk being dropped from your classes. You can verify your financial clearance by accessing the Albert Student Center through NYUHome.

    What is de-enrollment and how do I avoid it?

    • De-enrollment is a process that cancels a student’s class registration for a particular semester. You will need to be financially cleared by the payment deadline in order to begin classes. If you subsequently pay your bill, you will have to re-register and it is likely that you will be unable to re-enroll in some of your classes.

     Health Insurance
    I have health insurance, why am I being charged a health insurance fee?

    • Most students are automatically enrolled in either the Basic Plan or the Comprehensive Plans as part of the course registration process. Students should check the Automatic Enrollment Guide (PDF) to determine if they will be automatically enrolled.

    How do I waive my health insurance charge?

    • If you are covered by health insurance and intend to request a waiver of NYU’s mandatory student insurance coverage, please complete the Student Health Insurance online waiver process on the Student Health Center website  nyu.edu/shc  before the deadline.  

    If I waive the health insurance in the fall, will my spring charge be waived automatically?

    • Yes, Students who successfully waived in the fall will have their waivers automatically remain in effect for the following spring and summer semesters. However, they must repeat the waiver process again at the start of each academic year beginning in the fall.

    Payment Plan
    What payment plans are available?

    • NYU offers several payment plans to assist in either budgeting or financing your education.

    Visit the payment plan page nyu.edu/bursar/payment-info/plans.html to learn more about the plans and how to enroll.
    I previously enrolled in a payment plan, do I need to enroll each semester?

    • Yes. All registered NYU students must enroll in the payment plan each semester.

    1098T
    Will I have access to retrieve my previous year’s 1098T forms?

    • Students can still access all previous years 1098T forms prior to January 2015 through Vangent

    Dining Dollars
    How do I add meal/dining value to my ID card?

    • Log into NYU home
    • Click on “NYU Life’ tab
    • Scroll to the bottom and click on “Campus Cash and Meal Plan Management”
    • Students can make the necessary changes on this page

    Refunds
    When are refunds generated?

    • For the Fall and Spring semesters, refunds are automatically generated at the beginning the fifth week of classes, unless otherwise noted. You may request your refund before the fifth week of classes by contacting the Bursar's office at (212) 998-2806 or by email to bursar.refunds@nyu.edu .
    • If the posting of your student aid or loan results in a credit balance, a refund is automatically generated and issued to you, unless there is a hold on your account. Holds can be viewed in the Albert Student Center. If your account is paid partly by a Parent Plus Loan and results in a credit balance, the refund check is issued to the borrower of the loan to the extent of the PLUS Loan processed.

    How are refunds issued?

    • Direct Deposit is the fastest and most secure way to receive your refund. Current NYU students who have a U.S. checking account can sign up for direct deposit of student refunds in eSuite. Note: Refunds resulting from a Parent Plus Loan are issued by check to the borrower of the loan.
    • If you are not enrolled in the direct deposit of student refunds, a refund check will be mailed to you. Refunds will be mailed to your permanent address for undergraduate students and mailing address for graduate students. To insure receipt of your refund check, it is important to maintain your address in Albert.

    How do I sign up for Direct Deposit of Student Refunds?

    • Log onto the Albert Student Center using their NYU Net ID and Password.  
    • Click the ACADEMICS tab, then click ALBERT LOGIN
    • Click the STUDENT CENTER link
    • Once in the Albert Student Center, click on the View Bursar Account” link located under the Finances menu.  This will link to the secure eSuite website. Students can also invite parents/authorized users to access your eSuite account.
    • Once in the eSuite, click the “e-refunds” tab (at the top of the page).
    • Click the “Set Up Account” button, and enter your U.S. checking account information

    Why was my refund listed as a charge on my Statement of Account?

    • When a refund is issued, it will appear on your Statement in the Debit column as "Refund to Student." This is not a charge but a refund of the credit on your account.

    I received my refund check but it was not for the amount I expected. Why?

    • Your refund check was less than what you expected due to any of the following reasons:
    • Your loans and/or scholarship were reduced by the Financial Aid office after a review of your account.
    • Additional fees were assessed on your account.
    • You are registered for more courses than you realize. Or you dropped a course after the refund was already processed.

    I was told that my refund check has already been sent but I still have not received it, how can I get a replacement?

    • You must submit a signed letter stating that you have not received the check and that you wish us to place a stop on the check and issue a replacement. After we receive this letter, it takes approximately 7 to 10 days before a new check can be issued. If you have a change of address, please update on university system through Albert by accessing NYUHome.

    I just got my refund check and I really don't need it. I would like to send it back to the lender. What do I do?

    • You can return the refund check to us along with a completed Request to Return Loan Funds letter. This letter is required by your lender so that they can properly apply the funds to your outstanding loan.