Skip to Navigation | Skip to Content

How are refunds generated?

If a credit balance on your account is due to the receipt of loan funds, and if you meet all of the eligibility requirements for the loan, a refund check will be mailed automatically. If you drop a course through ALBERT - Student Information System, you should contact the Bursar's office (212) 998-2806 or bursar.refunds@nyu.edu .

Top of Page

Why was my refund listed as a charge on my Statement of Account?

A: When a refund is issued, it will appear on your Statement in the Debit column as "Refund to Student." This is not a charge but a refund of the credit on your account.

Top of Page

The bank told me they sent my loan money to NYU, where is my refund?

Our Automated Refund System generally produces a refund check within five business days after we receive the money. There are instances when the refund is delayed due to the following reasons:

  1. Your Financial aid package was based on your being registered for more points than you are currently taking.
  2. You received a payment from a third party or you have tuition remission which the Financial Aid office was not aware of when they packaged your aid.
    Note: For any of the above reasons, we must send a memo to the Financial Aid office so that they can review your budget and whatever adjustments may be necessary.
  3. You are not registered for at least 6 points and there is no equivalency on the system (either HT or FM). You must either register for additional points or have your department enter the appropriate equivalency.

Top of Page

I received my refund check but it was not for the amount I expected. Why?

Your refund check was less than what you expected due to any of the following reasons:

  1. Your loans and/or scholarship were reduced by the Financial Aid office after a review of your account.
  2. Additional fees were assessed on your account.
  3. You are registered for more courses than you realize. Or you dropped a course after the refund was already processed.

Top of Page

I was told that my refund check has already been sent but I still have not received it, how can I get a replacement?

You must send a letter stating that you have not received the check and that you wish us to place a stop on the check and issue a replacement. After we receive this letter, it takes approximately 7 to 14 days before a new check can be issued. If you have a change of address, please update on university system through Albert by accessing NYUHome.

Top of Page

I just got my refund check and I really don't need it. I would like to send it back to the lender. What do I do?

You can return the refund check to us along with a completed Request to Return Loan Funds letter. This letter is required by your lender so that they can properly apply the funds to your outstanding loan.

Top of Page