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(Updated: 6/29 at 3:29 AM)

The Service Link Maintenance has been completed

*ITS Unscheduled Maintenance* ServiceLink: Monday, June 24, 2013, 6:15pm - 7:00pm ET

(Updated: 6/24 at 6:04 PM)

Please be advised that ITS will be performing unscheduled maintenance on the service listed below:

Monday, June 24, 2013

The following ITS-supported service will undergo maintenance, but should remain available:

- ServiceLink: 6:15pm - 7:00pm ET

Description of Maintenance:

ServiceLink KnowledgeBase enhancements in support of operational go-live

- Search engine optimizations for Agent view of the KnowledgeBase

- Version control updates

Impact: No impact to availability or system performance is anticipated during this window.

Updates will be posted to the IT Service Status page ( if necessary. Should you have any questions or concerns, please contact the IT Service Desk (

Thank you for your cooperation and patience, and our apologies for any inconvenience that this may cause.