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FINAL SYSTEMS ALERT UPDATE: Unscheduled System Outages (1/29/2013 @ 11:00am ET)

(Updated: 1/29 at 11:00 AM)

All ITS-managed or hosted production systems and services that were unavailable yesterday ARE NOW AVAILABLE.
Many people worked through the night to bring up first the critical systems, and then the rest of the systems so that as many as possible would be available for some part of the Abu Dhabi workday and the start of the NYC workday.

Thank you for your patience.

SYSTEMS ALERT UPDATE: *RESTORED* Multiple Services

(Updated: 1/29 at 2:37 AM)

ITS has now restored the service(s) listed below. Should you continue to experience any issues, please contact the IT Service Desk (www.nyu.edu/its/askits/helpdesk/).

Thank you for your patience.

- AP Workflow
- BPM (FDF, BATF, BudMod and JEMS pilot)
- BRIO Reporting
- eAppraisal
- FAME
- University Data Warehouse
- WorkFlow

SYSTEMS ALERT UPDATE: *RESTORED* Multiple Services

(Updated: 1/29 at 1:45 AM)

SYSTEMS ALERT UPDATE: *RESTORED* Multiple Services

ITS has now restored the service(s) listed below. Should you continue to experience any issues, please contact the IT Service Desk (www.nyu.edu/its/askits/helpdesk/).

Thank you for your patience.

- Advance
- Dental Apps
- myTime
- UDW+

SYSTEMS ALERT UPDATE: *RESTORED* SIS/Albert

(Updated: 1/29 at 1:23 AM)

ITS has now restored the service(s) listed below. Should you continue to experience any issues, please contact the IT Service Desk (www.nyu.edu/its/askits/helpdesk/).

Thank you for your patience.

- SIS/Albert

SYSTEMS ALERT UPDATE: Unscheduled System Outages (1/28/2013 @ 5:00pm ET)

(Updated: 1/28 at 5:15 PM)

Most ITS-managed or hosted administrative systems and some other systems continue to be unavailable at this time due to a data center cooling problem. That problem has been resolved, but resulted in some storage system issues.

The vendor is on-site and we are cautiously optimistic that all of the systems that are currently unavailable will be available by Tuesday morning EST.

All other ITS systems and services, including the NYU network, phones, NYUHome, Backboard and NYU Classes, the NYU website,and email are available. High Performance Computing is now available.

We will continue to provide updates at: http://www.nyu.edu/its/status.

SERVICES THAT are unavailable


- Advance
- Blackboard Data Feeds & NYUClasses Data Feeds (automatic updates from SIS)
- BPM (FDF, BATF, BudMod and JEMS pilot)
- Dental Apps
- eAppraisal
- EMPPROD (SIS PeopleSoft Reporting Warehouse)
- eTims
- fame
- HRIS (PASS interface)
- Hyperion
- ImageNow
- Interwoven
- myTime
- OHM
- Ops Resources DB
- Paybase
- Remedy
- SIS/Albert (See the Registrarís webpage for classroom locations: http://www.nyu.edu/registrar/registration/classroom-assignments-spring2013.html?ref=EML
- StarRez
- Student Records Reporting Dashboard
- Studio Abroad
- UAR - Universal Accounting and Reconciliation
- UDW/UDW+, BRIO/OBIEE
- Virtual Computer Lab (some applications may be unavailable)
- Windows File Service
- Workflow apps (Payment Gateway, PASS, JEMS, BudMod)
- All Admin QA, Test, and Dev services

All services will be made available as soon as possible. We apologize for any inconvenience this causes.

SYSTEMS ALERT: Unscheduled System Outages due Data Center cooling problem

(Updated: 1/28 at 6:19 AM)

Most ITS-managed or hosted administrative systems and some other systems are unavailable at this time due to a data center cooling problem. That problem has been resolved, but it will take some time for systems to be stabilized and verified.

All other ITS systems and services, including the NYU network, phones, NYUHome, Backboard and NYU Classes, the NYU website, and email are available.

We will continue to provide updates at: http://www.nyu.edu/its/status.

SERVICES THAT are unavailable
- Advance
- Blackboard Data Feeds & NYUClasses Data Feeds (automatic updates from SIS)
- BPM (FDF, BATF, BudMod and JEMS pilot)
- Dental Apps
- eAppraisal
- EMPPROD (SIS PeopleSoft Reporting Warehouse)
- eTims
- Faculty Digital Archive
- fame
- High Performance Computing
- HRIS
- Hyperion
- ImageNow
- Interwoven
- ITS Print Services (Student Printing)
- myTime
- OHM
- Ops Resources DB
- Paybase
- Remedy
- SIS/Albert
- Spatial Data Repository
- StarRez
- Student Records Reporting Dashboard
- Studio Abroad
- UAR - Universal Accounting and Reconciliation
- UDW/UDW+, BRIO/OBIEE
- Virtual Computing Lab (VCL)
- Windows File Service
- Workflow apps (Payment Gateway, PASS, JEMS, BudMod, ModTrak)
- All Admin QA, Test, and Dev services

We apologize for this inconvenience. All services will be made available as soon as possible.

*IMPORTANT* Outage: FAME 9

(Updated: 1/28 at 2:48 AM)

Please be advised that the service(s) listed below are currently unavailable. ITS is investigating this issue and will post updates to the IT Service Status page (www.nyu.edu/its/status/) as they become available.

The following service(s) are unavailable as work is performed:

- FAME 9

Thank you for your cooperation and patience, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please contact the IT Service Desk (www.nyu.edu/its/askits/helpdesk/).