Important Information: Due to the University's ongoing effort to combat COVID-19 spread, the NYU StudentLink Center will be closed effective 03/13/2020 for in person services. If you would like to speak with a Financial Aid Counselor, please call our office at (212) 998-4444 or email us at Also, you may schedule a Zoom appointment with an NYU StudentLink Counselor.

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Ways to Reach Us

You can contact a financial aid counselor by email, phone, and fax:
Phone: 212-998-4444
Fax: 212-995-4661

Please include your University ID number on all faxed pages.

Interested in visiting us in person? Speak with a counselor at one of our StudentLink Centers on the Washington Square or MetroTech campus. The StudentLink Center is NYU's one-stop-shop for all your billing, financial aid, and academic records questions.

Washington Square Campus
383 Lafayette Street
1st Floor
New York, NY 10003

MetroTech Center Campus
5 Metrotech Center
Dibner Building, Room 201
Brooklyn, NY 11201

Office Hours

When classes are in session, our offices are open:

Monday, Tuesday and Friday - 9am to 5pm
Wednesday and Thursday - 9am to 6pm

During periods when classes are not in session, we’re open:

Monday through Friday - 9am to 5pm

Please note: Our offices close at 4 pm on the business day before a recess or extended holiday weekend.

Best Times to Call

During certain periods of the academic year, the Office of Financial Aid’s telephone lines can be quite busy. These periods include:

  • April 1 to May 15
  • July 1 to August 15
  • During registration

During the remainder of the year, the best times to call our office include:

  • Tuesday or Thursday between 9 am and 11 am or 3:30 pm and 5 pm

We suggest using NYU Albert to find general information about your award or the status of your financial aid application. You can also send an email instead of phoning.