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NYU ServiceLink: Improving Customer Service Across the University

by Kitty Bridges and Amy Schollin Nov 6, 2012
NYU ServiceLink, a new University-wide resource focused on improving how the University provides improved customer service to the NYU community, began rolling out to the NYU community on November 15. Learn more about how ServiceLink will improve access to information and streamline requests.
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Connect - Information Technology at NYU, Technical Support | Article
Connecting Coffee, Credit Cards, and Just About Anything Else

by Tom Duong and Tony Swyryt, with Chris Penido Nov 6, 2012
Near field communication (NFC) is a radio communication technology that allows mobile devices, credit cards, and many other devices to transmit data with relative speed and convenience. Learn more about how NFC technology is currently being used, and where the technology seems to be heading.
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Technology Security, Connect - Information Technology at NYU, Mobile | Article
NYU Docs/Drive: Collaboration and File Sharing Made Easy

by Devin Nix Nov 6, 2012
This summer, NYU Information Technology Services (ITS) added NYU Drive as an enhancement to NYU Docs. Learn more about this enhancement and the new collaborative and file sharing tools available to the NYU community.
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Connect - Information Technology at NYU, Administrative Technology | Article
Safe Travels: Mobile Device and Data Security on the Road

by Christopher Penido Nov 6, 2012
Checklists are often useful when planning for a trip. They can keep you from finding yourself at the airport counter without your passport or at a hotel with an incompatible cell phone charger. But while travelers are mostly worried about what physically goes into their luggage and carry-ons, most don’t give the proper attention to preparing their electronic devices for travel.
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Connect - Information Technology at NYU, Technology Security, Mobile | Article
Introducing NYU's New Video Streaming Service

by Kristopher Moore and Annette Smith Nov 6, 2012
The demand for versatile, high-quality multimedia in higher education is rapidly increasing. NYU Stream has been designed to provide a versatile and sustainable video streaming service for the NYU community, enabling faculty, staff, and students across NYU’s Global Network University to embrace the diverse media options available to them.
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Video, Connect - Information Technology at NYU, Teaching and Learning | Article
Transitioning to a Collaborative Learning Management System

by Francesca Socolick Apr 30, 2012
In November 2011, NYU announced plans to replace NYU Blackboard. In its place will be NYU Classes, an open source learning management system (LMS) powered by the Sakai CLE platform. The new service is currently in an exploratory phase, with NYU-wide implementation scheduled for Fall 2013.
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Connect - Information Technology at NYU, Learning Management Systems, Teaching and Learning | Article
Teaching in a Networked Age

by Kate Monahan, with Clay Shirky Apr 30, 2012
In his keynote address at NYU’s recent Teaching with Technology Conference, Clay Shirky explored the massive potential for digital tools to fundamentally change not only teaching, but academia at large. His talk was simultaneously a call to action—empowering instructors to experiment with the increasing “palette of the possible” these technologies engender—and a reminder that although they can be exceedingly helpful in connecting people, these tools are not a replacement for the face-to-face interactions at the core of our institution.
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Technology, Connect - Information Technology at NYU, Teaching and Learning | Article
Have a Tech Support Question? Ask ITS

by Keith Allison Apr 30, 2012
Beginning in summer 2012, a new and improved knowledgebase service, dubbed Ask IT, will be rolled out to replace the knowledgebase currently available at www.nyu.edu/its/askits. The new knowledgebase will both expand the amount of information available to the NYU community (as well as IT Service Desk support staff), and offer a variety of new and easier ways to access solutions to many of the University’s most common—and uncommon—technology questions.
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Connect - Information Technology at NYU, Technical Support | Article
Stay on Top of Things with Custom NYU E-mail Inboxes & NYU Calendar Reminders

by Devin Nix Apr 30, 2012
Last May, ITS rolled out NYU Google Apps for Education, a rich set of web-based applications to facilitate research, teaching, learning, collaboration, and University business. It’s been nearly a year since NYU Google Apps launched, however new features continue to be released on a regular basis. Read on for a few tips and tricks to help you stay organized and on time with NYU E-mail, Calendar, and other NYU Google Apps.
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Connect - Information Technology at NYU, Communication | Article
Renovated IT Service Desk Improves IT Support for NYU Community

by Mark Macmurdo Apr 30, 2012
While the IT Service Desk on the fourth floor at 10 Astor Place has long served as a convenient drop-in location for NYU community members with technology-related questions, certain limitations existed because of its physical space. Now, after over a year of planning and two months of construction beginning in late November and ending in late January, the newly renovated IT Service Desk is open for business and better than ever.
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Connect - Information Technology at NYU, Technical Support | Article

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