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Program Services

The Program Services Office (PSO) is:

  • A service center for project management, business process improvement, business change management and service delivery redesign across NYU’s administrative systems and services. 
  • A liaison between administrative functions and Information Technology. 
  • A strategic partner in developing the vision and roadmap for administrative systems and services across the Global Network University (GNU). 

pso services

PSO Projects & Initiatives

The PSO is currently involved in a number of the University's administrative systems initiatives and projects.

The University Data Warehouse Plus (UDW+) is a program aimed at establishing decision support services around reporting and analytics. Over time, the UDW+ will replace the current University Data Warehouse architecture.
ServiceLink The ServiceLink initiative seeks to transform the user experience and administrative services for the NYU Community across the GNU. The multi-phased project also involves the implementation of ServiceNow, a new tool to create and manage requests.
Procure-to-Pay (Lighthouse)
The Procure to Pay Project (Lighthouse) will transform how NYU buys, pays and manages goods and services across the University Community. This transformation will be accomplished by improving the user experience through greater visibility to transactions, reductions in paper based processes and replacement of unsupported technical solutions and platforms.
Position Management Leveraging capabilities in both UDW+ and PeopleSync, this initiative will provide members of the University with the ability to plan, manage and report on academic and non-academic positions in the Position Management staffing model with a much greater level of clarity and visibility.

Resources & More Information

Renaud Fournier
Assistant V.P. and Executive Head, Program Services Office

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